Privacy Policy

01 Data Controller

The data controller responsible for the processing of your personal data is:

Alpha Hellas Service
56-58 Salaminos St, 185 45 Piraeus, Greece

For any questions regarding this Privacy Policy or the processing of your personal data, please contact us using the details provided in Section 8 below.

02 Data We Collect

We may collect and process the following categories of personal data:

• Identity and contact data: name, email address, phone number, company name, and postal address, provided when you contact us, submit a form, or request a quote.
• Communication data: the content of emails, messages, and correspondence you send to us.
• Technical data: IP address, browser type, operating system, and browsing behaviour collected automatically when you visit our website, through cookies and similar technologies.
• Transaction data: details of products or services you have inquired about or purchased from us.

03 Purpose of Processing

We process your personal data for the following purposes:

• To respond to your inquiries and provide quotations for our products and services.
• To fulfil contractual obligations related to spare parts supply and technical services.
• To communicate with you regarding orders, service appointments, and after-sales support.
• To improve our website, products, and services.
• To comply with legal and regulatory obligations applicable to our business.

04 Legal Basis for Processing

We process your personal data on the following legal bases under the General Data Protection Regulation (EU) 2016/679:

• Contractual necessity: processing is necessary for the performance of a contract with you or to take steps at your request prior to entering into a contract.
• Legitimate interests: processing is necessary for our legitimate business interests, such as improving our services and maintaining client relationships, provided these interests are not overridden by your rights.
• Legal obligation: processing is necessary for compliance with a legal obligation to which we are subject (e.g., tax and accounting regulations).
• Consent: where you have given explicit consent, for example for receiving marketing communications. You may withdraw your consent at any time.

05 Data Retention

We retain your personal data only for as long as is necessary for the purposes for which it was collected, or as required by applicable law. Specifically:

• Inquiry and quotation data: retained for up to 3 years from the date of last contact.
• Contractual and transaction data: retained for the duration of the business relationship and for up to 10 years thereafter, as required by Greek tax and commercial law.
• Website analytics data: retained for up to 26 months.

06 Your Rights

Under the GDPR, you have the following rights with respect to your personal data:

• Right of access: to request a copy of the personal data we hold about you.
• Right to rectification: to request correction of inaccurate or incomplete data.
• Right to erasure: to request deletion of your personal data, subject to legal retention requirements.
• Right to restriction: to request that we restrict the processing of your data in certain circumstances.
• Right to data portability: to receive your data in a structured, commonly used, machine-readable format.
• Right to object: to object to the processing of your data based on legitimate interests or for direct marketing purposes.

To exercise any of these rights, please contact us using the details in Section 8. You also have the right to lodge a complaint with the Hellenic Data Protection Authority (HDPA) at www.dpa.gr.

07 Cookies

Our website uses cookies and similar technologies to ensure proper functionality, analyse website traffic, and improve your browsing experience. The types of cookies we use include:

• Strictly necessary cookies: essential for the website to function and cannot be disabled.
• Analytics cookies: help us understand how visitors interact with our website. These cookies collect information anonymously.

You can manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect website functionality.

08 Contact

For any questions, requests, or complaints regarding this Privacy Policy or your personal data, please contact us at: